Terms & Conditions

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  1. Description, Conditions and Limitations of Services

Synnova Company Limited (hereinafter referred to as the "Company") provides services for ordering on website and product delivery (hereinafter referred to as the "Services") to individual customers, juristic persons, and entrepreneurs.

This service is available in limited area and the Company has the right to refuse service to customers outside the service area.

Customers must be at least 20 years of age to use this service and agree to these terms and conditions, as well as the terms and conditions for ordering products on the website and allow the company to process customers’ data by registering before using the service.

Please note that there is a fee for using this service.

The product prices indicated on the website are approximate only. The Company will quote the exact price on the receipt/purchase document on the date the Company delivers the products to the customers at the address the customers have informed the Company. The purchase contract between the customers and the Company for will be valid upon the customers’ acceptance of the exact price of the products. However, the number of products available will depend on the number of products the company has in stock. The Company cannot guarantee that there will be products available as listed and the details shown on the website.

Orders made through the services of this company are subject to the terms and conditions of the website purchasing orders set forth herein on this website.

If the customers pay for the products ordered on the website by credit card, debit card or any other payment card, the customers agree that the Company will pre-authorize the full amount of the purchase from the customers‘ card account in order to verify the card status. The payment made with the card will be fully approved on the date the Company delivers the purchased order. The Company will send a request the full amount of the purchase to the customers’ card issuing bank and request the pre-authorization to be canceled.

In case that the customers cancel an order according to these terms and conditions and the terms and conditions of purchasing order on the website the Company will cancel the pre-authorization within 2-3 business days.

Before using this service, the customers are requested to verify that the payment card can still be used to pay for the products on the website and that the card does not expire prior to the expected delivery date of the order. If the payment card expires on the delivery date, the Company reserves the right to cancel the delivery of the products without the customers’ consent or prior notice.

  1. Amendments to the Company's terms and conditions

The Company reserves the right to amend these terms and conditions at any time. These terms and conditions are effective upon posting on the website, http://www.synova.biz. And the customers are deemed to have agreed to these amended terms and conditions once using the product ordering service.

The Company may terminate this service at any time.

  1. Registration for the service and those who are not entitled to use the service

To register on the website, http://www.synova.biz, the customers agree to provide accurate and truthful detailed information. If there are any changes about the detailed information provided to the Company, the customers agree to notify the Company’s Customer Service Call Center at 083-926-7744, 088-210-8722, 097-024-0012 (or any other number notified on the website, http://www.synova.biz) or immediately edit the information directly on the website.

If the customers wish to cancel their registration, the customers shall email to cso@synova.biz.

The Company has the right to suspend or cancel the customers’ registration if the Company has reasonable grounds to believe that the customers have breached these terms and conditions or the terms and conditions of the website ordering. However, the cancellation of the registration will not affect these terms and conditions or the terms and conditions of any ongoing order on the website.

In case that the customers are outside the service area The Company will notify the customers at the time the customers register for the Service and in such event the Company reserves the right not to provide the service to them.

  1. Security of the use of the service

During the registration, the Company will ask the customers to create a personal password for accessing the customers’ own accounts, which is needed to be kept secret and not disclosed to anyone. The customers will be responsible for any actions taken through their own accounts. If the customers suspect any illegal or unauthorized use of their personal passwords, the customers agree to notify the Company through the Customer Service Call Center without delay. If the Company has reason to believe that there is or may be a wrongful use of the Company's services, the Company reserves the right to suspend the customers’ account or request the customers to change their personal password. The Company is not responsible for any damages resulting from the disclosure or misuse of the customers’ personal passwords.

  1. Reward points

Conditions for using reward points: Every 1,000 baht purchase will receive 100 collected point, 100 point is worth 5 baht.

How to use the reward points: After placing an order and selecting all the products, go to the shopping cart page in the order list bar. Then scroll to the reward points box and enter the points to be used and click the “apply” button. The order will be discounted immediately.

  1. Details and conditions of ordering service on the website

After the customers have ordered the products through the website successfully. A delivery receipt email will be sent out for the purpose of order acknowledgment. (This is not considered as the acceptance of the order). The Company assumes that the purchase contract will not be valid until the customers receive an order confirmation email from the Company. The customers can choose to pay the Company for the products by cash, credit card, or debit card.

For the payments via bank transfer / ATM / Internet Banking, the customers are required to pay within 24 hours after receiving an order confirmation email from the company, otherwise the order will be cancelled. The payment confirmation shall be made through the website.

For the payment via credit card, the Company will pre-authorize a full amount of the order and the customers’ credit limit will be deducted according to the order amount after the customers have received an order confirmation email from the company.

The company reserves the right to deliver the product after the payment has been confirmed and verified.

  1. Intellectual Property Protection

The Company is the owner and operator of the website, http://www.synova.biz, and owns the copyright in texts, images, and web page design as well as illustrations and information about the services that appear on the web page.

Website visitors of http://www.synova.biz are considered the users of the website (hereinafter referred to as “Website Users”). When using this website, the Website Users are obliged to comply with the law, good ethics, and these terms and conditions in order not to damage the reputation and impair the rights of the Company or the rights of the other Website Users. The Website Users agree not to take any action as stated as follows.

  • Use the website, in whole or in part, for any purpose other than personal use i.e., the Website Users may not copy, download, or distribute materials on the Website more than the necessity of their own use.

  • Act in any way that bothers with or interferes with the uses of the website of the other Website Users or act in any way that obstructs the uses of the website of the other Website Users.

  • Act in any way that affects texts or technical features of the website without the approval of the Company

  • Act in any way that affects the security of the website

  • Use the website to distribute unsolicited messages (spam) or chain messages or to send any viruses or programs those are harmful to the website.

  • Send any messages that contain viruses or harmful programs to the website.

  • Create fake messages to misrepresent the identity of the Website Users or attempt to access to the Website Users’ accounts

  1. Use of the service

The Company tries its best to improve the quality of the service. However, due to the technical feature of the service, The Company cannot guarantee that the Services will be used perfectly or without any problems. But if any technical error is encountered, it can be reported through the Customer Service Call Center and the Company will try to fix it as quickly as possible.

The company reserves the right to prevent the Website Users from accessing the website, http://www.synova.biz, if there is a need for repair or maintenance or system improvement or the adoption of new systems.

The Company endeavors to provide the service to the customers as much as possible and expand the service to other areas in Thailand where the customers will be provided with information about the service during the order placing procedure through the website service.

  1. Liability

Although the Company makes every effort to verify the authenticity and correlation between the contents of the website, http://www.synova.biz, as such, the Company cannot make any warranties and assumes no liability for any errors, omissions or technical problems that may occur during the use of the website. If the Company finds that any content is inaccurate and is likely to be a technical problem and does not incur any unreasonable expense to the Company to rectify, the Company will revise the content as soon as possible.

  1. Protection of personal information and information processing consent

The Company will keep the customers’ personal information confidential. The customers have given consent to the Company for processing their personal information that has been provided to the Company for the following operations.

  1. Providing service, especially in receiving orders, processing orders and deliver the products to the customers’ designated destination, payment, issuance of receipts, and communication with the customers about orders.

  2. Providing information to the customers about the Company's products, services, and discounts. (Especially by email, telephone, SMS or MMS)

The customers agree to give consent to the Company to handle the information provided to the Company during the registration for the service if the customers use the service through the Customer Service Call Center.

The Company has the right to record the conversation for the purpose of assessing and improving the quality of the Company's services.

The Company would like to inform that the customers’ information will be processed only for the purposes which the customers have given consent.

The customers agree that their information have been voluntarily provided to the Company at the time they applied for the service through the website or the Customer Service Call Center.

  1. Personal information that the Company collects from the customers

    1. Personal information is defined as personal data in accordance with the Personal Data Protection Act, whether recorded in documented form or not, that clearly identifies an individual or makes the person identifiable in a reasonable and straightforward manner by the holder of the information. Or when combined with other information directly, it can clearly identify the identity of the person.

    2. The Company will collect the following information from the customers:

      • Personally Identifiable information such as name, surname, age, gender, date of birth.

      • Contact information such as the receipt delivery address, shipping address, e-mail address, and telephone number.

      • Account information such as bank account and payment details.

      • Transaction information such as details about payment and other details or services that the customers have purchased from the Company.

      • Technical information such as the identification number of the computer connected to the network (IP), cookie login information in browser type and browser version, time and location settings, connection and the type of browser used, operating system and platform, and other technologies on the device used to access the platform.

      • Personal information such as username and password, purchases or orders, interests, preferences, feedbacks, and survey responses.

      • Marketing and communication information such as satisfaction in receiving marketing information from the Company and its third parties, and satisfaction in communication.

    1. During the use of the Platform and any services of the Company, the Company may receive personal information from the customers in the following cases.

      • When the customers create an account and agree to the terms of service and privacy policy of the Company.

      • When the customers apply for any service or purchase any product available on the platform.

      • When the customers access the forms and functions that appear on the platform and other services of the Company.

      • When the customers subscribe to the Company's advertising media or marketing collateral.

      • When the customers participate in activities to receive discounts or surveys.

      • When the customers log in with an account on the Company's platform or contact the Company via internal services or applications such as Facebook or Google.

    2. The customers must submit personal information that is accurate and not deceptive and must notify the Company of the latest information when there is any change for the benefit of receiving services from the Company. The Company has the right to demand for documents to confirm the customers’ personal information provided to the company which is part of the Company's customer verification process.

If the customers provide any personal information of a third party to the Company, the customers are deemed to have certified and warranted that they have obtained the consent from the third party before providing that personal information to the Company to collect, use, disclose, and process that information or in accordance with this privacy policy.

In case that the customers use the social media account names to link or subscribe or used as a member account in http://www.synova.biz or any other services of the Company, the Company can access the personal information as provided. Access to such information will be in accordance with the policies of third parties. And the company will process that personal information in accordance with this privacy policy.

  1. Use and Disclosure of Personal Information

    1. The customers’ personal information that the Company collects and processes will be used or deliver to third parties, whether in part or in whole, for the following purposes.

      • To facilitate the use of the services and access to the Company's platform, including the response to inquiries, suggestions, claims or disputes through the Company's customer service representatives.

      • To process the customers’ order through the platform distributed by the Company.

      • Payment for products that has been paid through the platform distributed by the Company.

      • Regarding the delivery of the products ordered through the platform distributed by the Company, the Company will send personal information to third parties in order to deliver the products to the customers.

      • To update the delivery of products to the customers.

      • To compare the information and verify with a third party to verify the accuracy of the information to the account manager (if any).

      • To verify and make payment transactions that have been made online.

      • To verify the information download from the platform.

      • To improve the layout or content of web pages on the platform and modify it for the users.

      • To indicate the number of visitors on the platform.

      • To conduct research on user demographics and behavior in order to reach target customers by advertising through advertising platforms such as Facebook, Instagram, Google, Line and/or other online or social media that may be held in the future.

      • To offer products or services that the Company deems useful or as the customer’s request from the Company, including information about third-party product seller and service provider, unless the customers have not given consent.

      • To send news information, advertising, public relations such as promotions, activities through media and various channels like telephone calls, Website, Facebook, Google, Line, Instagram, Twitter, YouTube, electronic mail (EDM), SMS, letters, pamphlets, flyers and/or other channels that the customers have provided according to the Company's consent to collect, use, disclose, and process personal information from the customers in accordance with the law. The Company may use such personal information to send marketing or promotional materials about the Company’s products and services to the customers. And the Company may make decisions for any of the aforementioned purposes automatically.

    2. The customers can unsubscribe from receiving marketing communications at any time by using the unsubscribe option in the personal information change notification section in http://www.synova.biz

    3. The Company may be required to disclose personal information as required by law, such as when there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or to comply with the law.

  2. Retention and security of the customers’ personal information

    1. The Company will retain the customers’ personal data for as long as necessary, or as required by law, or as necessary for the purpose for which it was kept in order to protect the customers’ personal data from unauthorized persons. access, storage, use, disclosure, duplication, modification or other proceeding with similar risks, the Company has adopted physical management measures and suitable technical aspects, for example;

      • Access restriction to personal information.

      • Install a system to prevent unauthorized access to information or computer systems.

      • Delete, do not specify, do not show the customers’ personal information in accordance with the standards required by law.

    2. If it is believed that the customers’ privacy has been infringed by the Company itself, the customers may contact the Data Protection Officer at the contact details provided above.

    3. Please note that there is no method to protect or prevent hacking to access information from unauthorized persons or to store information in completely secure condition. But the company will develop systems and measures to prevent access to information from unauthorized persons, including regular checking and improving security measures.

    4. The customer’s password is the key to accessing their accounts. The unique characters and symbols are recommended. The password for accessing the website account http://www.synova.biz shall not be disclosed. If the customers use someone else's account, they are responsible for any actions that occur, moreover If the customers lose control of the password accessing to their account or lose control over the access to the customers’ personal information.

Other information that has been sent to the Company indicate liability and bound by law. Therefore, if the account password is altered for any reason. Or if it is believed that the password has been altered, the customers shall contact the Company to request password change immediately. The company would like to remind logging out of the account and close the search window after the customers have shared their computer with other people the security for the account and personal information

  1. System data storage

    1. The Company or its authorized service providers may use cookies or other technology systems to store information in order to provide a better, faster, safer and more personal service when the customers access services or use the platform.

    2. When the customers use the Company's platform or services through computer or telephone device or any other device with the Internet The company's server system will automatically save the data which the browser send.  By sending that information may include the following information:

      • IP address of the computer or communication device.

      • Browser type.

      • Web page that the customers’ visited before coming to the Company's platform.

      • Pages within the platform that the customers visit.

      • The time spent on the list page and the information searched on the platform, access date and time and other statistics.

    3. Information collected for analysis and processing in order to use the information obtained to improve the website and the services/products the Company provides.

    4. Cookies are small text files (mostly letters and numbers) stored in the memory of browsers or devices when accessing a website or viewing a message. It helps the Company to recognize the device or the browser and quickly adjust the content to meet the customers’ interests and make the service and platform more useful and convenient to the customers.

    5. Cookies can be managed and deleted through browser system or settings. For more information on this setting, see browser and device support.

  2. The customers’ rights in personal data:

  • The right to request access, obtain a copy, request disclosure of information acquisition.

  • The right to obtain information in the event that the Company makes the information in a form that is readable or generally usable by means of an automated tool or device and that it can be used or disclosed by automated means, including the right to request the Company to send or transfer information in such form to a third party or request information that the company sends or transfers information in such form to a third party (unless technically not possible)

  • The right to object to the collection, use or disclosure of information at any time.

  • The right to delete, destroy, make information anonymous.

  • The right to withdraw consent to the collection, use or disclosure of information.

  • The right to object to the collection, use, or disclosure of information.

  • The right to suspend the use of information.

  • The right to amend information to be accurate, current, complete and does not cause misunderstandings.

  • The right to lodge a complaint with the Company in the event of violation or non-compliance with the provisions of the Personal Data Protection Law.

The customers can exercise their rights at the page http://www.synova.biz at any time or contact the Personal Data Protection Officer or contact the Company at the address above. The company will complete the action exercised within 15 working days.

Please note that if the rights under Article 15. has been exercised, it may cause some impact on the performance of the contract and / or the service of the company, causing the company to be unable to perform the contract and / or provide the service to the customers whether partially or completely, the company will not be responsible for any damages arising out of exercise of such rights. However, the exercise of existing legal rights or remedies to mitigate damage, the company reserves that right solely.

In this regard, in order to provide efficient and useful services to the customers as much as possible, the Company would like the customers to regularly check personal information to be accurate, current and complete. Otherwise, the company will not be responsible for any damages if the company is unable to provide some services or notify the customers of any benefits because any of the information the customers have provided is inaccurate, out of date, incomplete, or has not been agreed.

  1. Other terms

Terms and Conditions including any agreement regarding the use of the service are to be subject to Thai law, dispute resolution shall be done in Thai courts according to the company's domicile.

In the event that the texts in these terms and conditions in Thai and English do not match, stay on the message in the website http://www.synova.biz, mainly in Thai language.

If any part of these terms and conditions is inappropriate or unenforceable by law, the provisions of this section shall be terminated and the other portions of these terms and conditions shall continue to be effective.

In the event of a breach of these terms and conditions whether once or whether it is a repeat of the same violation, but the company does not exercise the rights it has in connection with such violations. It shall not be deemed that the Company has waived its right and does not affect the Company's right to exercise its right later. If the Company waives any breach of any part of these terms and conditions, it shall not be deemed to waive any future breach or other breach of any provision contained in these terms and conditions.

The Company is not responsible for any breach of these terms and conditions or the terms of placing an order on the website due to any event beyond the Company's responsibility.